Key Concepts Activity
Target Platform | Quest 2
DEV TOOL | Unity
Accenture developed a VR experience to help their employees learn core technology concepts. However, learners were struggling to complete a learning checkpoint called the "Key Concepts" activity. I was brought in to identify the issue and improve the learning experience.
After analyzing learner feedback, I came up with a plan to simplify user interaction and add clear sensory feedback. With the updated release, we doubled the activity completion rate.
MY ROLE
UX Design
Interaction Design
TEAM
DEVELOPER
JORDAN SAVAGE
PROJECT MANAGER
LISA RIETHER
Feedback First
I categorized items from a cumulative user feedback list to identify common pain points that our learners experienced.
The issues could be categorized into four groups: Key interaction, buggy, navigation, and answer feedback. The biggest issue was with Key interaction.
Common Voices
1. Complex key manipulation /
answer submission process (52%)
“sometimes seems you didn't select the right one, but really what you're doing wrong is the way to use the key in the wall.”
“Some of the handling required some patience and dexterity, especially getting the keys in the locks.”
2. Difficulty with collecting keys / space navigation (13%)
“Need the ability to turn around, especially in the cafe when trying to track down all of the keys to put into the wall” – seated issue
“I didn’t know I could teleport to a different place in the room so took me a minute to understand how to get through it.”
3. Answer feedback unclear (11%)
“frustrated as keys would go into the lock and stay but they were RED, which at first I did not realize was wrong. There was not real feedback on that game to provide additional information once a key fit and turned green.”
“did not understand if the wrong answers are selected. “
3. Proposed Changes
4. enhancement Summary
1. Simplifying key interaction steps
Reduced interactions steps from 4 (grab – point - joystick push - let go) to 3 (grab - point - trigger button) with similarity to locomotion process (teleportation) and other activities.
Addressing: Complex key manipulation / answer submission process (52%)
2. Removing key collection altogether to focus on answer submission
Addressing: Difficulty with collecting keys / space navigation (13%)
3. Adding multiple layers of feedback
This supports visual completion state tracking as well. Simplified negative feedback for wrong answers. Keys cannot be inserted to wrong answers at all. Visual/audio negative feedback is provided.
Addressing: Answer feedback unclear (11%)